Frequently Asked Questions (FAQ)

What is your return policy?

We are happy to accept returns within 30 days of receiving your order. If 30 days have passed since your delivery, unfortunately, we cannot offer you a refund.

To be eligible for a return, your item must be unworn, with the original tags attached, and in the original packaging. All swimwear must be returned with the hygiene sticker intact. If our customer care team determines that these conditions are not met, it is at their discretion whether the item is suitable for return. Should a refund be refused, your item will be returned to you.

Items marked as non-refundable, including but not limited to beauty products, haircare items, or earrings, cannot be returned once the packaging has been opened due to hygiene reasons.

Gift cards are also not eligible for refunds.

How do I return an item?

To initiate a return, please visit our returns portal at globalstreetstyles.com/returns. Follow the instructions provided to complete your return.

Once your return has been approved, you will receive an email with return instructions. Please follow these instructions carefully and process your return accordingly.

Remember to include the paperwork included within your original parcel inside your return package.

How long will my return take to process?

Please allow us 15 working days from receiving your items to process your return and confirm your refund amount. We will send you an email when this has been done, but please be advised it may take a further 3-5 days for the funds to clear in your bank account.

I no longer have my printed return form. What should I do?

If you no longer have your printed return form, please ensure you include the following details inside your return package:

• Your full name
• The items being returned
• The order number
• The reason for the return

This information will help us process your return efficiently.

Can I cancel my order?

Once an order has been placed, it is not possible to cancel it, especially after it has been picked, packed, and dispatched. However, there is a short window to contact our team, so if this is urgent, our team will try their best to fulfill your request.

Do I need to pay customs duties or import fees for my order?

Please note that customs duties and import fees are automatically included within the price of an order for all orders shipping outside of the UK. If you are asked to pay additional fees after delivery, please contact our team.

I received the wrong item. What should I do?

If you receive an incorrect item in your order, please contact our customer care team directly at [email protected] We will assist you in resolving the issue promptly.

Can I exchange an item?

We no longer offer exchanges. Any returned items will be refunded instead. If you require a new size or different item, we recommend placing a new order with us if the desired item is still available.