Returns Information
1. Returns Policy
We accept returns within 30 days of delivery for all full-price merchandise in original condition with tags attached. Final sale items are not eligible for return or exchange unless defective.
2. How to Initiate a Return
Returns may be initiated through our online returns portal. You will need your order number and email address to begin the process. Prepaid return labels are available for domestic returns.
3. Return Processing Time
Please allow 7-10 business days for returns to be processed after we receive them at our returns center. You will receive email confirmation when your return has been processed.
4. Refund Methods
Refunds are issued to the original form of payment. Credit card refunds typically appear within 3-5 business days after processing, depending on your financial institution.
5. Exchange Policy
Exchanges are subject to product availability. To exchange an item, please process a return and place a new order for the desired item.
6. Condition Requirements
Items must be returned unworn, unaltered, and in original packaging with all tags attached. Items showing signs of wear will not be accepted.
7. Defective Merchandise
Items with manufacturing defects will be accepted for return beyond the standard return window. Please contact customer service within 14 days of discovery.
8. Return Shipping Costs
Return shipping is complimentary for domestic returns. International return shipping costs are the customer’s responsibility.
9. Final Sale Items
The following items are final sale: clearance merchandise, personalized items, and items marked as final sale at purchase.
10. Gift Returns
Gift returns are accepted within 30 days of purchase. Refunds will be issued in the form of store credit.
11. Return Status Tracking
Track your return status through your online account. The returns portal provides real-time updates on processing status.
12. Store Credit Option
You may opt to receive store credit instead of a refund. Store credit never expires and can be used online.
13. International Returns
International customers are responsible for all customs duties and taxes on returned items.
14. Return Exceptions
Certain categories may have specific return restrictions. These will be clearly indicated on product pages.
15. Return Authorization
We recommend initiating returns through our online portal to ensure proper processing.
16. Holiday Return Policy
Extended return periods are offered during holiday seasons. Please check our website for specific dates.
17. Return Limitations
We reserve the right to limit returns from customers who consistently exceed reasonable return patterns.
18. Quality Inspection
All returned items undergo quality inspection. Items that fail inspection will be returned to the customer.
19. Original Payment
Refunds can only be issued to the original payment method. If unavailable, store credit will be issued.
20. Eco-Friendly Returns
We encourage customers to reuse packaging materials when making returns to minimize environmental impact.